First and foremost, I drove over two hours just to have Reggie's service my M3. We don't have any BMW peformance shops around the Ft. Wayne area, and I wasn't willing to let some other local shop "give it a try" when it came to reinforcing the rear subframe. Nick Howard was fantastic with communication, forming an outline of services to be performed, sourcing all of my desired parts, and scheduling a large block of time for service to be performed. I also met with Reggie when I dropped off the car, and was able to pick his brain briefly about my long term goals for the car, dedicated track car versus original preservation. All in all, it's a very impressive shop that should put your mind at ease for any service to your German vehicle. I was also especially impressed to see a young high school student on-site for an internship program. Small business working locally to teach kids the skills necessary to prosper in life; it doesn't get much better than that, and I wish more businesses would follow Reggie's lead. A few side notes; their initial inspection of my vehicle and the detailed inspection file which was forwarded to me immediately, complete with pictures, was beyond impressive. They didn't miss a thing, and the pics the tech had included served as a great addition to the inspection. Likewise, upon completion of the services I had performed, they also supplied me with pictures before, during, and after the rear subframe reinforcement process. I couldn't be happier with their service, shop, or employees. As for the cookies, those deserve a 5 star review all on their own!